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| Q: Why can not search the item I want? |
| A: When you are searching the item you want, make sure there is no sign and punctuation between the letters or words, and no blank in the end word. You can key in any one, two or three consecutive words in the search engine, but not discontinuous words. For instance, if you search Setele's Modified Magnetic Field Stabilizer. You can key in word(s) like this: 1. Modified Magnetic Field Stabilizer 2. Magnetic Field Stabilizer 3. Field Stabilizer 4. Modified Magnetic 5. Magnetic Field 6.Field Stabilizer 7.any word except setele's. |
| Q: Why do you sometimes need to call me when I have placed an order? |
| A: There may have an error on your order, a mis-spelt character name or an incorrect email address, then we may call you to correct your order information; For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits both of us. If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are meeting. |
| Q: How long does a delivery take? |
| A: Generally speaking, the order will be dealt with within 30 minutes if your order is enough in stock, deliveries may take up to 1 hour or longer depending on our stock amount or the game server traffic. If so, we will contact you and try every possible to accomplish your order, so don't worry much about your delivery. |
| Q: How is delivery accomplished? |
| A: After you complete the order process and have sent payment, your order then appears in our delivery queue. Our delivery team will then log into thus game and contact the character specified on the order form. If our delivery team can not get a contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or contact us via live chat to verify the status of your delivery. |
| Q: Why does you price changes so frequently? |
| A: We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase, and vice versa. This is the reason for changing prices and also why currency prices may vary from server to server on one game. |
| Q: Why when I paid but my order status be showed unpaid? |
| A:When you purchase items on our website and finish the payment, make sure that your internet works normally. If you crashed at the moment of finishing paying, your order status would be showed unpaid, then you can contact our service team, and we would change your status after verifying your payment. |
| Q: what is the reward points? |
| A:As a way to acknowledge the great support from all of our valued customers, cyagame.com, we launched a brand new returning system---reward points, which can be used to consume any currency, items etc you desired on our website. |
| Q: How to get reward points? |
| A:Register an account on www.cyagame.com. Your every consumption on our website will be recorded, and it will bring you up to 5% cash back with your payment in the form of reward points on our system each time. Reward points will be added to your account automatically in return for your extended support to our website. |
| Q: What's the function of reward points? |
| A:When you purchase from our cyagame, generally the system will automatically give you a certain points as a reward(usually about 5%), and all the caygame members can use the reward points to pay for your orders as real money. For instance, if you have 2000 reward points and you want to buy a ship which cost $30 using the points, then you only need to pay $10 and the ship can be available. |
| Q: What I should be attention to when use the reward points? |
| A:If you want to pay your order with the reward points, you should pay attention to your total reward points (100 reward points equal to 1 US dollar), and once you use up the points that will be cleared away in your balance. If you only use part of that, the used part will be taken out and the rest still in you balance. |
| Q: what is a pending e-check, and why do I need to wait for it to clear? |
| A: A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically, and the pending e-checks will take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to our account and then delivery can take place immediately thereafter. |
| Q: How do I avoid an e-check payment? |
| A: An e-check occurs when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. |
| Q: what should I do when my payment has been cleared? |
| A: You can opt to contact us via Live Help, e-mail or msn, we are online for 24 hours a day and 7days a week. Please quote your order information, like order number, email etc to ensure your enquiry is dealt with swiftly. |
| Q: If I bought an undesired item mistakely,what should I do? |
| A: If you bought something but don't want it in fact, then you can contact our service team via email, live chat or msn to account for your reasons, and we can exchange your order for another item after our consult(but your order should be valid and not be used). If both of us reach the consult, then our exchange will be accomplished asap. |
| Q: How to use a coupon code? and how much discount i will get with the coupon code? |
| A: On the first page of the checkout ,u will be asked to offer an valid coupon code which u can get from our guys. with the coupon code ,u will enjoy 5% discount!(note:orders with the coupon code will not be given reward points any more) |
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